Small Bug, 1p7 For Mac

A tiny insect has crawled in between the LCD panel and the backlight of my 27' iMac and died. Close inspection reveals that it is behind the LCD characters.

I called Apple support, and they were sympathetic, but said I had to go to the local store. The local store told me it was not their fault I had a bug in my iMac, and in fact, this 'infestation' (his words) would probably void the warranty on my 6 month old iMac. My iMac sits on the desk in my office. My office is not 'infested' with bugs. But Apple's LCD screen is not sufficiently sealed to dust and other contaminants so it will prevent a tiny insect from being attracted to the light and crawling inside of it. I am very disappointed in their response. Does anyone know if there is any recourse to the local Apple store?

The woman at MY-APPLE assumed it would be a warranty repair. It seems to me that the LCD component should be sufficiently sealed to prevent bugs from crawling into it.

And I live in Southern California, not Northern Michigan. Does anyone know if I am likely to be able to disassemble the screen and clean it myself? See for yourself. The bug is next to 14 point Arial in TextEdit: www.bmumford.com/tmp/Bug.jpg.

To tell you how difficult it is to remove the glass it woudl be helpful if you told us the exact year of your iMac. If it's a 2012 or 2013 27' removing the glass is difficult and should only be attempted by a trained technician. If it's any other year iMac the glass can easily be removed with suction cups as it's only held in by magnets. However to be honest I fail to see how this would possibly be Apple's problem, I would catagorize it as an act of God. In my opinion it's in the same relm as expecting Apple to pay for repair of a computer that was affected by a lightning strike. If they did decide to fix it at their expense it would purely be as a customer service gesture and you should be thankful rather than expectant. Good luck getting it fixed.

Others in the ASC discussions had mention of tiny insect visitors or permanent residents inside their iMac displays; those owners said nothing of an Apple statement of AppleCare being void by these resident insects. And no previous mention of their being recent ones since they could have been incarcerated within while iMac was elsewhere. (Maybe.) I'd certainly not want to have AppleCare coverage shortened by an arbitrary ruling at an Apple Store, just because some tiny insect set up shop (or was installed as on-site tiny inspector, reporting back to his superiors on the outside?) in an essentially new Mac. Check into the instances of 'tiny insect in iMac display' or something similar in ASC; so as to note that it has happened more than a few times. Hard to say any one incident constitutes an infestation, or should terminate the warranty. I'd escalate this should an employee at a singular Apple Store suggest that yours is the only time it happened.

Or if it should result shortening your iMac warranty (complementary or extended AppleCare.) While they can make a decision, you could ask the issue be escalated should there be a functioning issue. I'd be concerned that some other part would fail, during the span of time that a normal warranty plan would be in effect, that has nothing to do with that bug. Why should you have to pay, say, if a logic board goes out at 9 months, due to a bug in side the display in what is essentially a new Mac, that was found before 6 months?

This sounds a bit flakey to me. But what do I know? 1-800-MY-APPLE said it would be warranty, subject to confirmation by the local store. The local store said the 'infestation' was my problem and might void my warranty.

A local repairman said it would have to go through the local store, but the new LCD screens with LED backlight are a 'sealed unit', and he would not be able to vacuum or blow an insect out from between the screen layers. If Apple sealed it to prevent contamination, it seems like the existence of a tiny winged insect indicates either a fault in the seal or an insect egg inside the screen at the time of manufacture. Snap, my 2013 27' has 2 or 3 of these pesky little bugs in the screen. My brother thought that it might in fact be the sealer from the screen edge flaking and falling between the panel and glass. 1 mark definitely looks like a bug but the other 1 could very we'll be a flake of sealer. I'm obviously screwed as I'm out of warranty and my apple store is a fair distance from my home.

Being a typical Apple dependent fanboy like most I'd like to take it back and get it fixed to satisfactory condition but have my doubts about packing up the machine and driving the distance to the shop, waiting in a long queue for repair / referral or the inevitable fob off. Let me know how you get on with Apple.

Small Bug 1p7 For Mac Os

Could you send me a picture of your bug? You need to use a camera with closeup lens, held carefully to focus closely on the bug. An iPhone might do, but we'll need a sharp picture. It seems possible that the screens were contaminated during manufacture. If the bugs are the same type, it's a good argument that it's a manufacturing problem. If you can email an image to me, I will publish them on a website so we can compare. You can use the email address 'bugs-at-bmumford.com' Here's my picture: www.bmumford.com/tmp/Bug.jpg.

I've also got a small insect in the screen of my late 2013 27' iMac. I first spotted it a couple of days ago and was very depressed about it. Then I got excited this morning when I thought it had gone, but I see now that it's just moved so it's obviously still alive for now.

I agree it must be Apple's fault because either (a) the set up isn't sufficiently sealed or (b) it is and the insect or egg was in there from the get go. I would be very offended at the suggestion that I have any sort of 'infestation' in my office. Apple Footer.

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